Policy version: September 12, 2026. This policy applies to new reservations made after publication. Existing reservations retain the cancellation terms accepted when they were booked.

Rental cancellations

When we receive your cancellation	Rental-charge refund
At least 7 days (168 hours) before your scheduled pickup or delivery	100%
At least 72 hours, but less than 7 days (168 hours), before your scheduled pickup or delivery	50%
Less than 72 hours before your scheduled pickup or delivery	No rental-charge refund

Deadlines are measured from your scheduled rental start in Palm Beach local time (America/New_York), using the time Club Moke receives your cancellation request. Exactly 168 hours qualifies for a full rental-charge refund; exactly 72 hours qualifies for a 50% rental-charge refund. Refund percentages apply to the vehicle rental charge after discounts. Related tax adjustments are handled as applicable.

Delivery is refunded separately

If you cancel before the vehicle has been dispatched and the delivery service is unused, the delivery charge is refunded in full, even when only a partial rental refund or no rental refund applies. Once the vehicle has been dispatched for delivery, or delivery has been completed, the delivery charge is nonrefundable.

How to cancel

Email info@clubmoke.com with your reservation number and the name on the booking. Your refund tier is based on when your cancellation request is received, not when our team processes it. Eligible refunds are returned to the original payment method. No separate cancellation-processing fee applies.

For new reservations covered by this policy, cancellations related to an HOA, hotel, or property restriction follow the same timing rules above; there is no separate 10-day HOA deadline or $50 HOA cancellation fee. Confirm any property restrictions before booking.